Warranty Terms
Warranty Terms
Every roofing and exterior project we complete comes with a 15-year written workmanship warranty. This page sets out what it covers, what it excludes, and how a claim works.
This page is the plain-language version of our workmanship warranty, written so you can read it before you sign rather than after something goes wrong.Full written warranty provided with every contract. If this summary and your signed warranty document ever disagree, the signed document governs.
Coverage
What the warranty covers
A workmanship warranty is a promise about the work itself. The materials on your roof carry their own manufacturer coverage. This warranty covers what we did with them.
- What is covered
- Workmanship defects on work we performed: errors in how materials were installed, fastened, flashed, or sealed on the project named in your contract. If a leak or a failure traces back to how the work was done, it belongs under this warranty and the fix is our responsibility.
- How long coverage lasts
- Fifteen years from the completion date for roofing workmanship. The written warranty issued with your contract states the coverage period for each scope of work on your project, so you are never guessing at dates.
Exclusions
What the warranty does not cover
The warranty covers our work. It is not an insurance policy and it is not a product guarantee, so four situations sit outside it.
- Manufacturer material defects
- A shingle or component that fails on its own is a manufacturing matter, and it falls under the manufacturer's warranty rather than ours. Call us anyway. We will confirm what actually failed and pull the installation records a manufacturer claim requires.
- Storm and impact damage
- Hail, wind, and falling debris are insurance matters, not workmanship. Calgary sits in Hailstorm Alley, so this is the exclusion homeowners ask about most. If a storm has hit your roof, start with our hail damage guide or read how the insurance claim process works.
- Alterations by others
- Once anyone other than us modifies or attaches anything to the work, coverage ends on the altered area. Satellite mounts, solar racking, and vents cut in by another company are the common examples. Planning a change? Call first and we will tell you what it affects.
- Lack of maintenance
- Problems that develop because routine care was skipped are not workmanship defects. The usual examples: eavestroughs left plugged for seasons at a stretch, or a ventilation issue we flagged in writing that never got dealt with.
Claims
How to make a warranty claim
No claim forms and no runaround. A warranty claim starts the same way any repair call does.
- 1. Get in touch
- Call (403) 460-9394 or email info@roofrightcalgary.ca, Monday to Friday, 8 to 5. Give us the property address, the approximate completion date, and a description of what you are seeing.
- 2. We inspect
- We get on the roof, find the cause, and photograph it. Diagnosis happens up there, not over the phone.
- 3. You get an answer in writing
- If the problem is our workmanship, we say so and book the repair. If it is a material defect or storm damage, we say that instead and point you toward the manufacturer or the insurance route. Either way, the finding and the photos are yours to keep.
Remedy
What we do when a claim is valid
The remedy under this warranty is repair. We repair the defective workmanship at no charge and send you before-and-after photos for your records.
That is the honest scope of it. A workmanship warranty is a promise to stand behind our own work. It is not a cash-value policy, and it does not pay out for events your home insurance exists to cover. The full remedy language appears in the signed warranty document, and you are welcome to ask about any line of it before you sign.
Questions
Not sure if it's workmanship?
Call and describe what you are seeing. If it is on us, we fix it. If it is weather or wear, you will hear that straight too, along with what to do next.
How the warranty fits into every project: our 15-year workmanship warranty.